MY WALL3T: Delete your account and data

App: MY WALL3T · Developer: W3B Solutions GmbH, Hardtstraße 16, 59872 Meschede, Germany

MY WALL3T works without a username, email or password. Your account is a key that exists only on your device. That's why only the app can delete your account, and we can't do it by email: only the key proves the account is yours.

How to delete your account

1. Open MY WALL3T.
2. Go to Settings → Delete account.
3. Confirm. The confirmation shows you first what is still in your wallet.

Your device is gone, but you have your recovery words

Install MY WALL3T on another device and restore your account under Settings → Import existing account with your 24 recovery words. Then delete it as described above.

You have neither the device nor the recovery words

Then nobody can link the account to a person, not even us. Accounts are anonymised automatically after 36 months without use.

What gets deleted

Your account is deleted or anonymised on the device and on our server. This includes memberships, points, vouchers, tickets, pending airdrop entries and your push notification data. Anything still in your wallet is lost. A deleted account cannot be restored, not even with your recovery words.

What is kept for a limited time

• Server backups: deleted after 30 days at the latest.
• Technical error reports (Sentry): up to 90 days.

Just switching devices?

Don't delete. Use Reset app on the old device instead. Your account is kept and you can import it on the new device with your recovery words.

Questions: support@mywall3t.net · More in the Privacy Policy